Contact Us

Contact JORVYNOY

Thank you for visiting JORVYNOY.

From exploring a decorative table lamp to receiving your order and obtaining after-sales support, we aim to make every part of your shopping experience straightforward, informative, and convenient.

Our customer service team can assist with product questions, order updates, shipping matters, returns, damaged or incorrect products, after-sales support, and commercial inquiries.

Please use the official contact details below whenever you need assistance.

Get in Touch With Our Support Team

For questions about JORVYNOY products or an existing order, please contact us by email:

Customer Service Email: service@jorvynoy.com

We aim to review and respond to customer inquiries within 24–48 business hours (1–2 business days).

If your message relates to an existing purchase, please include your order number whenever possible so that our team can locate the order more efficiently.

For product-related questions or problems, you may also include:

  • Product name

  • Order number, where applicable

  • A brief explanation of your question or issue

  • Clear photographs when necessary

  • A short video when the problem involves a switch, fitting, lamp base, shade, cord, socket, decorative component, or another functional feature

Providing clear and complete information can help us review your inquiry more accurately.

Customer Service Availability

Support Email: service@jorvynoy.com

Customer Service Hours:
Monday–Friday, 9:00 AM–5:30 PM (Eastern Time, ET)

Messages sent outside regular service hours will generally be reviewed during the next available business period.

Replies may take slightly longer during:

  • Public holidays

  • Major promotional events

  • Seasonal sales

  • New product launches

  • Periods of unusually high customer inquiry volume

Order, Delivery, and After-Sales Support

JORVYNOY customer service can assist with a variety of product and order-related matters, including:

  • Order status

  • Shipment tracking

  • Delivery questions

  • Decorative table lamps

  • Bedside lamps

  • Accent lighting

  • Ambient lighting products

  • Product dimensions

  • Materials and finishes

  • Colors and available variations

  • Lamp specifications

  • Product care and maintenance

  • Damaged or defective products

  • Incorrect products

  • Missing components

  • Incomplete orders

  • Return requests

  • Other after-sales matters

  • Wholesale and business inquiries

For faster assistance with an existing purchase, please provide:

Your order number
and
The email address used at checkout

If your JORVYNOY lamp or lighting product arrives damaged, incorrect, defective, or incomplete, please contact us as soon as reasonably possible.

Where relevant, please provide clear photographs of the product, affected area, packaging, and any damaged or missing components.

Product Guidance and Lighting Information

JORVYNOY focuses primarily on decorative table lighting and selected interior lighting designs.

Our collections may include sculptural lamps, modern bedside lights, artistic table lamps, ambient lighting, decorative accent lamps, and other distinctive lighting pieces.

Our support team may assist with information relating to:

  • Product dimensions

  • Lamp height and overall size

  • Materials

  • Surface finishes

  • Available colors

  • Decorative features

  • Lamp shades and bases

  • Switches and controls

  • Power cords and plugs

  • Light-source information

  • Bulb compatibility where applicable

  • Included components

  • Product variations

  • General care recommendations

  • Suggested placement and handling

Because individual JORVYNOY products may differ in design, construction, dimensions, materials, and electrical specifications, please include the exact product name when asking for product-specific information.

Caring for JORVYNOY Lighting Products

Different lighting designs and materials may require different cleaning and maintenance methods.

To help preserve the appearance and condition of your JORVYNOY products, we recommend reviewing any care or usage information supplied with the product or shown on its product page.

General care recommendations may include:

  • Handling lamps carefully when moving them

  • Avoiding unnecessary pressure on shades or decorative components

  • Keeping electrical components away from water and excessive moisture

  • Keeping cords away from sharp edges

  • Avoiding strong pulling, bending, or twisting of power cables

  • Cleaning surfaces gently with suitable materials

  • Avoiding harsh chemicals

  • Avoiding abrasive cleaning products

  • Keeping lamps on stable surfaces

  • Using compatible bulbs or light sources where applicable

  • Following any product-specific electrical instructions

  • Keeping the product in a clean and dry environment

  • Disconnecting power before appropriate cleaning or maintenance where necessary

If you are uncertain about how to clean, maintain, or use a specific JORVYNOY product, please contact customer service before attempting any method that could affect the product.

Wholesale and Business Cooperation

JORVYNOY welcomes inquiries from retailers, distributors, interior design businesses, boutiques, commercial buyers, and other potential partners.

For questions regarding bulk orders, wholesale purchasing, distribution opportunities, or other commercial cooperation, please contact:

service@jorvynoy.com

To help us route your inquiry efficiently, you may use an email subject such as:

Business Inquiry

or

Wholesale Inquiry

When contacting us, please consider including:

  • Company or business name

  • Country or sales region

  • Approximate order volume

  • Lighting categories of interest

  • Products or collections of interest

  • A short description of the proposed cooperation

Providing this information can help our team better understand your business request.

Company Information

Brand Name: JORVYNOY

Official Website: jorvynoy.com

Legal Entity: Chongqing Yunxingte Information Technology Co., Ltd.

Registered Address:
Unit 11-6, Building 1, No. 333 Jingwei Avenue, Daping Subdistrict, Yuzhong District, Chongqing

Customer Service Email: service@jorvynoy.com

jorvynoy.com is owned and operated by Chongqing Yunxingte Information Technology Co., Ltd.

Chongqing Yunxingte Information Technology Co., Ltd. is responsible for the operation of the JORVYNOY online store, customer service, order coordination, and related e-commerce activities.

Assistance Throughout Your Shopping Experience

Whether you are comparing different table lamp designs, selecting a decorative lamp for a bedroom or living space, checking product dimensions, looking for information about a lighting component, following the delivery of an order, or requesting after-sales assistance, our goal is to provide clear and practical support.

For any additional questions, please contact:

service@jorvynoy.com

Thank you for choosing JORVYNOY.

JORVYNOY — Distinctive Light for Thoughtfully Designed Spaces.