Terms of Use & Sale

Welcome to jorvynoy.com, the official online store of JORVYNOY.

These Terms of Use & Sale set out the conditions that apply when you visit our website, browse products, submit an order, make a payment, receive a shipment, request a return, or otherwise use the services available through jorvynoy.com.

By submitting an order through our website, you acknowledge that you have read and agreed to these Terms.

Please review the following information carefully before completing a purchase.

1. About JORVYNOY

JORVYNOY is an online lighting and home décor brand specializing in distinctive table lamps and selected decorative lighting products designed for modern living spaces.

Our collections may include:

• Sculptural table lamps

• Decorative bedside lamps

• Ambient table lights

• Artistic accent lamps

• Geometric lighting designs

• Statement lighting pieces

• Other selected decorative lighting products

We aim to provide customers with useful product information, a convenient online ordering process, and accessible customer assistance throughout the shopping experience.

Brand: JORVYNOY
Official Website: jorvynoy.com
Legal Entity: Chongqing Yunxingte Information Technology Co., Ltd.

Registered Address:
Unit 11-6, Building 1, No. 333 Jingwei Avenue, Daping Subdistrict, Yuzhong District, Chongqing

Customer Service Email: service@jorvynoy.com

The JORVYNOY online store is operated by Chongqing Yunxingte Information Technology Co., Ltd., which manages store operations, customer support, order coordination, and related ecommerce activities.

2. Product Information, Images & Availability

JORVYNOY provides product information on jorvynoy.com so customers can better understand the appearance, dimensions, design, and intended use of our lighting products before purchasing.

Depending on the product, a listing may include information such as:

• Product descriptions

• Product photographs

• Prices

• Available colors or finishes

• Dimensions

• Materials

• Lighting specifications

• Product variations

• Availability

• Other relevant product details

We make reasonable efforts to keep product information accurate and current.

However, the actual appearance of a lamp may differ slightly from what is shown on a digital screen.

Possible reasons include:

• Different monitor or mobile display settings

• Screen brightness

• Photography lighting

• Room lighting conditions

• Material texture

• Surface finish

• Natural production variation

• Color perception

• Differences between individual production batches

For example, the shade, surface texture, metallic finish, glass appearance, ceramic detail, or decorative characteristics of a table lamp may look somewhat different in person than they do in product photography.

Product availability may also change without prior notice.

If a product becomes unavailable after an order has been submitted, we may contact the customer and offer an available solution.

JORVYNOY may update product descriptions, photographs, specifications, availability information, or other listing details when reasonably necessary.

3. Prices, Promotions & Discount Conditions

Prices shown on jorvynoy.com are displayed in the currency presented while browsing the website or during checkout.

Product prices may change from time to time due to circumstances such as:

• Collection updates

• Product design changes

• Material costs

• Manufacturing changes

• Market conditions

• Seasonal sales

• Promotional campaigns

• Limited-time offers

A price displayed for a product at one time does not necessarily guarantee that the same price will remain available in the future.

Discount codes and promotional offers may have specific requirements.

These requirements may include:

• Validity dates

• Minimum order values

• Eligible product restrictions

• Collection restrictions

• Customer eligibility requirements

• Single-use limitations

• Other promotional conditions

The terms displayed with a particular promotion will apply to that offer.

JORVYNOY reserves the right to correct clear or obvious errors involving:

• Product prices

• Promotional information

• Product descriptions

• Product availability

• Product specifications

• Other store information

If a significant error affects an order that has already been placed, we may contact the customer before fulfillment continues.

4. Placing an Order

When submitting an order through JORVYNOY, customers are responsible for ensuring that the information entered during checkout is complete and accurate.

Information requested during checkout may include:

• Customer name

• Email address

• Contact information

• Delivery address

• Selected product

• Selected style, color, size, or variation

• Payment details

After an order is submitted, an order confirmation may be sent to the email address provided during checkout.

Receiving an automated confirmation means that we have received the submitted order information.

It does not necessarily mean that the order has completed final review, been formally accepted for fulfillment, or been dispatched.

JORVYNOY may review an order before fulfillment begins.

In certain circumstances, an order may be delayed, placed on hold, or canceled.

These situations may include:

• Payment authorization failure

• Suspected unauthorized activity

• Suspected fraud

• Product unavailability

• Inventory discrepancies

• Missing customer information

• Incorrect delivery details

• Clear pricing mistakes

• Product listing errors

• Other circumstances that prevent normal order fulfillment

Where reasonably possible, we will attempt to contact the customer using the details provided with the order.

5. Payment Requirements

Payments made through jorvynoy.com may be processed using authorized third-party payment service providers.

When you provide payment information during checkout, you confirm that:

• The information you provide is accurate

• The selected payment method is valid

• You are authorized to use that payment method

• Required authorization checks may be completed

• Payment approval may be required before fulfillment begins

JORVYNOY does not intentionally store complete payment card information directly on its own servers.

Payment processors, banks, card networks, digital wallet providers, and other financial service providers may apply their own:

• Payment authorization procedures

• Identity verification processes

• Fraud-prevention measures

• Security checks

• Transaction restrictions

Payment must be successfully authorized where required before an order can proceed to fulfillment.

For additional information about payments and transaction security, please refer to the applicable Payment & Security information available through our store.

6. Order Modifications & Cancellation Requests

If you need to request a change or cancellation after submitting a JORVYNOY order, please contact customer service as soon as possible.

Whether a change or cancellation can be completed depends on the current processing stage of the order.

Relevant factors may include:

• Whether order processing has begun

• Whether the product has entered preparation

• Whether packaging has started

• Whether fulfillment has been completed

• Whether the parcel has already been transferred to a carrier

• Whether the requested replacement product or variation remains available

For example, if a sculptural table lamp, decorative bedside lamp, or other lighting product has already entered advanced fulfillment or has been shipped, we may no longer be able to modify or cancel the order.

Submitting a cancellation request does not guarantee that the request can be completed.

Customer Service Email: service@jorvynoy.com

7. Shipping & Delivery

JORVYNOY orders are prepared and dispatched according to our current Shipping Policy.

Estimated shipping and delivery periods may vary depending on circumstances such as:

• Destination

• Shipping method

• Carrier availability

• Transportation conditions

• Customs procedures

• International clearance

• Weather conditions

• Public holidays

• Seasonal order volume

• Other events outside our reasonable control

Delivery estimates are provided for general reference and may not represent a guaranteed arrival date unless explicitly stated otherwise.

Customers are responsible for providing accurate and complete shipping information during checkout.

Incorrect, incomplete, or outdated delivery information may lead to:

• Shipping delays

• Failed delivery attempts

• Parcels being returned to sender

• Additional delivery expenses

• Other delivery-related complications

Please carefully review your delivery address before completing an order.

Subject to applicable law, JORVYNOY is not responsible for delays caused solely by inaccurate information supplied by the customer or by circumstances outside our reasonable control.

8. Returns, Refunds & Exchanges

Return, refund, and exchange requests are handled in accordance with the current JORVYNOY Return & Refund Policy.

Customers should contact our support team before sending a product back.

When requesting return or product assistance, customers may be asked to provide information such as:

• Order number

• Email address used for the purchase

• Product name

• Selected color, design, size, or variation where applicable

• Description of the issue

• Photographs where necessary

• Video evidence where reasonably relevant

Photographs or videos may help us evaluate issues involving matters such as:

• Broken lamp components

• Cracked glass

• Damaged ceramic surfaces

• Bent or damaged structural parts

• Loose components

• Surface damage

• Missing accessories

• Incorrect colors or finishes

• Incorrect product variations

• Missing products

• Products received in damaged condition

• Functional lighting issues

Please do not discard potentially relevant packaging, accessories, or product components before contacting us if your order arrives damaged or incomplete.

Customer Service Email: service@jorvynoy.com

Please refer to our current Return & Refund Policy for detailed eligibility requirements, return procedures, exclusions, refund conditions, and applicable instructions.

9. Customer Support

JORVYNOY provides customer service for various product and order-related matters.

Our support team may assist with questions concerning:

• Product information

• Product dimensions

• Lamp materials

• Design or finish options

• Order status

• Payments

• Shipping

• Tracking

• Delivery concerns

• Returns

• Exchanges

• Refund requests

• Incorrect products

• Missing items

• Damaged products

• Defective products

Each request is reviewed according to the circumstances of the individual order and the applicable JORVYNOY store policies.

When contacting us about an existing purchase, providing your order number and the email address used during checkout may help us locate the relevant order information more efficiently.

10. Customer Responsibilities

Customers should review the information provided on the relevant product page before placing an order.

Depending on the product, this information may include:

• Product dimensions

• Materials

• Colors

• Finishes

• Style options

• Lamp specifications

• Assembly information

• Care instructions

• Product photographs

• Other relevant specifications

Before purchasing a lamp, customers should consider whether the product dimensions, design, appearance, and intended use are suitable for their space.

Customers are also responsible for:

• Providing accurate contact information

• Entering complete shipping details

• Selecting the correct product variation

• Reviewing product specifications

• Using products for their intended purpose

• Following applicable care and usage instructions

• Keeping purchase confirmations and order records

Decorative lighting products should be handled with appropriate care.

Customers should take reasonable precautions to avoid damage caused by:

• Impact

• Dropping

• Excessive pressure

• Improper installation

• Improper cleaning

• Exposure to unsuitable conditions

• Incorrect assembly

• Use inconsistent with product instructions

Products containing glass, ceramic, metal, resin, stone-like finishes, decorative surfaces, or delicate components may require additional care during handling and cleaning.

Where electrical components are included, customers should follow the instructions and specifications supplied with the product.

11. Third-Party Service Providers

JORVYNOY may use independent third-party providers to support the operation of its online store and fulfillment services.

These third parties may provide services involving:

• Payment processing

• Shipping

• Logistics

• Ecommerce technology

• Website hosting or infrastructure

• Fraud prevention

• Analytics

• Customer support systems

• Technical services

• Other operational functions

Third-party service providers may maintain their own:

• Terms of service

• Privacy practices

• Security procedures

• Operating policies

• Service conditions

Depending on the circumstances, their services may be governed by agreements or policies between the relevant provider, JORVYNOY, and/or the customer.

JORVYNOY does not control every independent policy or operational procedure used by third-party providers.

12. Updates to These Terms

JORVYNOY may revise these Terms of Use & Sale when reasonably necessary.

Changes may be introduced to reflect matters including:

• Updates to our business operations

• Website improvements

• New online store functionality

• Changes to services

• Revised operational procedures

• Changes to applicable legal requirements

• Regulatory developments

• Updates to related JORVYNOY policies

The current version of these Terms will be made available through jorvynoy.com.

Customers are encouraged to review these Terms from time to time, particularly before submitting a new order.

Continued use of the website after revised Terms become effective may be subject to the updated version, to the extent permitted by applicable law.

13. Contact & Company Information

If you have questions about these Terms, an order, payment, shipping, delivery, return request, JORVYNOY lighting product, or customer service matter, please contact us.

Brand: JORVYNOY

Official Website: jorvynoy.com

Legal Entity: Chongqing Yunxingte Information Technology Co., Ltd.

Registered Address:
Unit 11-6, Building 1, No. 333 Jingwei Avenue, Daping Subdistrict, Yuzhong District, Chongqing

Customer Service Email: service@jorvynoy.com

jorvynoy.com is owned and operated by Chongqing Yunxingte Information Technology Co., Ltd.

Chongqing Yunxingte Information Technology Co., Ltd. manages the JORVYNOY online store and is responsible for customer support, order coordination, ecommerce operations, and related business activities.