JORVYNOY Limited Product Warranty

At JORVYNOY, we are committed to providing decorative table lamps and lighting pieces that arrive in appropriate condition and reflect reasonable standards of materials, construction, finish, assembly, and workmanship.

Our collection may include sculptural table lamps, bedside lamps, accent lamps, ambient lighting, decorative lamps, and other selected lighting designs. Before an order is dispatched, products may be inspected as part of our normal preparation process.

Because lighting products may include lamp bases, shades, switches, cords, plugs, sockets, decorative finishes, fitted components, and other assembled details, reasonable care is taken during handling, packing, and shipment preparation.

If an eligible JORVYNOY product is delivered damaged, incomplete, defective, or affected by another issue covered by this warranty, our customer support team will review the information provided and determine an appropriate solution in accordance with the terms below.

1. Warranty Coverage Period

Most qualifying JORVYNOY products are protected by a 30-day limited warranty, calculated from the date the order is confirmed as delivered.

This warranty is intended to address eligible problems associated with:

• Defects in manufacturing

• Faults in materials

• Construction or assembly problems

• Workmanship-related issues

• Defective fitted components

• Certain qualifying failures that occur during reasonable and intended use

When a warranty request is approved, the available solution may vary depending on the circumstances and may include:

• Replacement of the affected product

• A comparable replacement item of similar type and value

• Store credit where appropriate

• Reasonable repair-related assistance where available

• A refund when applicable and permitted

This limited warranty does not normally cover deterioration caused by ordinary aging, accidental damage, misuse, improper maintenance, or normal wear resulting from regular use.

2. Issues That May Qualify for Warranty Review

Manufacturing and Material Defects

A product may be eligible for warranty assistance if a defect in its materials, construction, assembly, finish, or workmanship becomes apparent during the applicable warranty period.

The issue must not have been caused by incorrect use, accidental damage, improper maintenance, unauthorized modification, or unreasonable handling.

Lamp Components and Assembly

Certain defects involving assembled or fitted lamp components may qualify for review, including problems such as:

• Loose or incorrectly assembled components

• Defective switches

• Faulty lamp sockets

• Improperly secured decorative parts

• Loose structural connections

• Defective fittings

• Improperly attached lamp shades

• Manufacturing-related problems involving lamp bases

• Defective cords, plugs, or other supplied components

• Similar assembly or workmanship issues

Coverage may apply when a problem is present at the time of delivery or develops during reasonable normal use because of a manufacturing-related fault.

Structural Problems

Construction or structural issues may also be considered where appropriate.

Examples may include:

• Unusual separation between lamp components

• Loose attachment points

• Improperly secured lamp bases

• Unstable construction caused by a manufacturing defect

• Separation of decorative or structural elements

• Abnormal defects in fitted components

• Other construction weaknesses unrelated to misuse or normal wear

Damage Existing at Delivery

A JORVYNOY table lamp, bedside lamp, accent light, or other lighting product that arrives visibly damaged, broken, incomplete, defective, or unusable may qualify for warranty review.

3. Situations Generally Excluded From Coverage

The JORVYNOY limited warranty generally does not cover deterioration, damage, or product failure resulting from circumstances such as:

• Normal wear from regular use

• Natural aging of materials or finishes

• Cosmetic changes caused by ordinary use

• Scratches, scuffs, or surface abrasion occurring after delivery

• Improper storage

• Incorrect cleaning methods

• Misuse or abuse

• Accidental impact

• Drops or falls

• Unauthorized repairs

• Product alterations or modifications

• Incorrect assembly performed after delivery

• Use of incompatible bulbs or electrical accessories

• Excessive force applied to switches, shades, cords, or fittings

• Exposure to harsh chemicals

• Excessive moisture or water exposure

• Use of abrasive cleaning products

• Incorrect maintenance

• Customer-caused cracks or breakage

• Damage caused by pulling or twisting electrical cords

• Crushing or excessive pressure

• Heat-related damage caused by improper use

• Electrical damage caused by unsuitable external equipment or power conditions

• Loss or theft

• Damage unrelated to manufacturing, material, construction, or workmanship defects

A warranty request may also be declined where available evidence reasonably indicates that misuse, improper installation, unauthorized repair, alteration, unsuitable treatment, or another excluded event materially affected the condition or serviceable life of the product.

4. Damaged, Defective, or Incomplete Deliveries

If your JORVYNOY lighting product is delivered damaged, defective, incomplete, or missing included components, please contact our customer support team as soon as reasonably possible.

To help us review the issue efficiently, we may request:

• Your order details

• Your full name and contact information

• A clear explanation of the problem

• Clear photographs of the affected product or component

• A short video if the problem is more easily demonstrated visually

• Photographs of the parcel and packaging when shipping damage may be involved

Helpful visual evidence may include images or videos showing:

• Cracked or damaged lamp bases

• Broken shades

• Loose fittings

• Detached decorative components

• Defective switches

• Damaged plugs or cords

• Missing components

• Incorrectly fitted parts

• Unusual product deformation

• Visible finish defects

• Assembly defects

• Other apparent manufacturing problems

Please retain the affected product, packaging, labels, accessories, and any loose or damaged components until our customer support team has completed its initial review and provided further instructions.

5. Requesting Warranty Assistance

To submit a warranty request, please contact JORVYNOY customer support and provide the information necessary for us to assess the issue.

Your request should normally include:

• Your order number

• A description of the reported problem

• Relevant photographs

• Video evidence when reasonably useful

Our support team will review the submitted information and determine whether the reported problem falls within the conditions of this limited warranty.

Reasonable verification may be required before a replacement, refund, store credit, repair-related solution, or another remedy is authorized.

6. Replacement Options

When a warranty claim is accepted, JORVYNOY may provide a replacement product or another suitable remedy based on the nature of the problem and current product availability.

If the original lamp style, finish, color, size, shade design, or variation is no longer available, we may offer:

• A similar lighting product of comparable type and value

• Store credit

• Another reasonable solution appropriate to the circumstances

Any replacement item will be subject to the applicable warranty conditions associated with that replacement product.

7. Warranty-Related Refunds

Approval of a warranty claim does not automatically guarantee a full refund.

Refund eligibility may depend on factors including:

• The type and seriousness of the defect

• The condition of the product

• The circumstances surrounding the claim

• Applicable consumer law

• Relevant JORVYNOY store policies

• The terms of our Return & Refund Policy

When a refund is approved, it will generally be issued back to the original payment method used for the order.

The time required for refunded funds to appear may vary depending on your:

• Bank

• Card issuer

• Payment provider

• Payment processor

• Original payment method

JORVYNOY does not control the processing or posting schedules of independent banks, card networks, or payment service providers.

8. Difference Between Warranty Coverage and Returns

This limited warranty operates separately from the procedures and rights described in our Return & Refund Policy.

Warranty coverage is primarily intended for qualifying issues such as:

• Manufacturing defects

• Material defects

• Assembly faults

• Construction defects

• Workmanship-related problems

• Certain eligible failures during reasonable product use

Requests based on non-defect reasons, including:

• Change of mind

• Personal preference

• Style preference

• Color preference

• Size preference

• Unsuitability for a particular interior

• Other reasons unrelated to a defect

will generally be handled under the applicable Return & Refund Policy rather than under this warranty.

If the warranty period has already expired, you may review the Return & Refund Policy to determine whether another return option remains available.

9. Shipping Damage

If the shipping carton, internal packaging, or lighting product appears damaged when delivered, please contact JORVYNOY customer support.

We may ask for photographs showing:

• The outer shipping parcel

• The shipping label

• The damaged JORVYNOY product

• Internal protective materials

• Any broken or detached components

• The affected product together with its packaging

Please keep all relevant packaging and shipping materials until the matter has been reviewed.

These materials may help us determine whether the reported damage is consistent with transportation or delivery-related handling.

10. Recommended Care for JORVYNOY Lighting Products

Proper use and regular care can help maintain the appearance, stability, finish, and service life of decorative table lamps and other lighting products.

We recommend that customers:

• Handle lamps carefully when moving or repositioning them

• Lift products by stable structural areas rather than by shades or cords

• Keep lamps away from excessive moisture

• Avoid contact with harsh household chemicals

• Avoid abrasive cleaning products

• Use a soft, dry or appropriately dampened cloth where suitable

• Keep electrical components dry

• Avoid pulling, twisting, or sharply bending power cords

• Avoid applying unnecessary pressure to shades, switches, fittings, or decorative components

• Follow product-specific instructions where provided

• Use only compatible bulbs and electrical accessories

• Avoid exceeding any stated wattage recommendations

• Keep lamps away from unstable surfaces

• Avoid placing heavy objects on the product

• Keep products away from excessive heat unless the product is specifically designed for such conditions

• Allow cleaned surfaces to dry completely before use

• Avoid unauthorized electrical or structural repairs

• Periodically check fittings, cords, switches, bases, and shades for visible abnormalities

Certain materials and finishes may naturally develop minor variations over time through normal use. Such changes do not necessarily indicate a manufacturing or workmanship defect.

11. Your Consumer Rights

The protections provided under this limited warranty are offered in addition to any rights that may be available to you under applicable consumer protection laws and our separate Return & Refund Policy.

Nothing in this warranty is intended to exclude, restrict, or waive any statutory consumer right that cannot legally be limited or removed.

Where applicable law provides mandatory protections or remedies that extend beyond the terms described here, those legal rights will continue to apply.

12. Contact JORVYNOY

For questions regarding product quality, warranty eligibility, damaged table lamps, defective lighting components, incomplete orders, missing parts, or an existing warranty request, please contact our customer support team.

Customer Support Email: service@jorvynoy.com

We aim to respond to customer service inquiries within 24–48 hours.