JORVYNOY Payment Policy

JORVYNOY aims to provide customers with a straightforward, secure, and reliable payment experience when purchasing decorative lighting products through jorvynoy.com.

Our collection focuses on table lamps in a variety of forms, sculptural lighting designs, ambient lamps, and other selected decorative lighting products. The payment methods that can be used for a particular order will be displayed during the checkout process.

1. Payment Options at Checkout

Customers purchasing from jorvynoy.com may complete payment using any payment method shown as available during checkout.

Depending on factors such as your location, device, selected currency, and the payment services currently supported, available options may include:

• Credit cards

• Debit cards

• Digital wallet services

• Other supported regional payment methods

Payment options can vary between customers and transactions.

Only the payment methods shown during checkout are available for use with that order.

An order must receive successful payment authorization before JORVYNOY can proceed with order fulfillment and shipment.

2. Payment Authorization and Verification

After you submit an order, your bank, card issuer, payment processor, or other financial service provider may perform verification or authorization procedures.

These checks may involve confirming information such as:

• Available account balance or credit

• Order amount

• Shipping costs

• Applicable taxes

• Payment-related regional charges

• Billing information

• Fraud-prevention requirements

• Transaction security information

A pending authorization may sometimes appear in your account before the payment is fully completed.

Any authorization hold, adjustment, or release is managed according to the procedures of your bank or payment provider. JORVYNOY does not determine how long an independent financial institution keeps an authorization pending.

3. Checkout Security

JORVYNOY uses payment and checkout systems intended to support secure online transactions.

Security measures, including appropriate encryption technologies, may be used during checkout to help protect customer and payment information.

JORVYNOY does not intentionally store complete credit or debit card numbers, CVV security codes, or full online banking passwords directly on its own servers.

For transaction security, certain orders may also be reviewed for circumstances involving:

• Unusual payment activity

• Potentially unauthorized transactions

• Suspected fraudulent behavior

• Inconsistent payment details

• Other transaction security concerns

These measures are intended to help maintain a safer purchasing environment for both JORVYNOY customers and the store.

4. Reviewing Your Order Total

Before payment is confirmed, the amount payable for your order will be shown during checkout.

Depending on the order and destination, the total may include:

• Product prices

• Shipping charges

• Handling fees

• Packaging-related costs

• Applicable taxes

• Promotional discounts

• Other charges disclosed before payment confirmation

JORVYNOY product charges may relate to products such as:

• Sculptural table lamps

• Decorative table lighting

• Ambient lamps

• Artistic lighting designs

• Bedside or accent lamps

• Other selected decorative lighting products

Customers should review the final checkout amount carefully before submitting payment.

5. Currency and Exchange Rates

Orders placed through JORVYNOY may generally be processed in USD, unless another supported currency is displayed during checkout.

When the currency of your payment account differs from the currency shown at checkout, your bank, card issuer, or payment provider may convert the transaction into your account currency.

Depending on the provider, additional charges may include:

• Foreign transaction fees

• Exchange or conversion fees

• International transaction fees

• Other financial institution charges

Exchange rates and related fees are determined by the relevant bank or payment provider. JORVYNOY does not set or control these charges.

6. Pending Authorization Holds

After placing or attempting to place an order, you may notice a temporary pending authorization on your payment account.

This type of authorization may be used to confirm that:

• The payment method is valid

• Sufficient funds or credit are available

• The transaction can be authorized

A temporary authorization does not automatically mean that you have been charged twice.

If an order or transaction is not completed, the authorization will generally be released according to the timetable established by the bank, card issuer, or payment service involved.

JORVYNOY cannot control the speed at which an independent financial institution removes a pending authorization.

7. Declined or Unsuccessful Transactions

Payments may occasionally be declined or fail to process.

Possible reasons may include:

• Incorrect payment card information

• Insufficient funds or available credit

• An expired card

• Incorrect billing details

• Billing information that does not match bank records

• Security restrictions

• Fraud-prevention screening

• Geographic or regional limitations

• Restrictions imposed by the card issuer

• Restrictions imposed by the payment provider

If your payment is unsuccessful, please review the information entered during checkout and make sure it is accurate.

If the issue continues, you may need to contact your bank, card issuer, or payment provider for additional information before attempting another payment.

8. Duplicate Charges or Unrecognized Payments

If you believe that the same JORVYNOY order has been charged more than once, or you identify a payment that you do not recognize, please contact our customer support team promptly.

We can review the transaction details available within our systems and assist in determining whether a billing issue occurred.

Where an incorrect payment is confirmed and a refund is appropriate, the refund will be handled in accordance with the applicable payment and refund procedures.

9. Promotions and Discount Codes

JORVYNOY may occasionally make promotional offers or discount codes available to customers.

Where supported, a valid promotional code can be entered during checkout.

Promotional codes may be subject to specific conditions, which can include:

• Minimum order values

• Eligible product requirements

• Collection-specific limitations

• Promotional expiration dates

• Single-use restrictions

• Customer eligibility conditions

• Other requirements disclosed with the offer

A promotional code will only apply when its relevant conditions are satisfied.

The terms provided with each promotion will govern the use of that offer.

10. Taxes, Customs Duties, and Destination Charges

Depending on the shipping destination and applicable legal requirements, an order may be subject to additional charges.

These may include:

• Sales taxes

• Value-added tax (VAT)

• Customs duties

• Import charges

• Government-imposed fees

• Other destination-related costs

When JORVYNOY is required to collect a tax or similar charge directly during checkout, the amount will be displayed before you complete payment.

In some situations, charges may instead be assessed after shipment by customs authorities, delivery carriers, or other local agencies.

Where applicable, these charges are determined independently by the relevant authorities or service providers and may be outside the control of JORVYNOY.

11. Refunds to the Original Payment Method

When an eligible JORVYNOY return has been reviewed and a refund is approved, the refund will generally be issued to the original payment method used for the order.

The amount of time required for the refund to appear in your account may depend on:

• Your bank

• Your card issuer

• The payment processor

• The payment method originally used

• The financial institution's processing schedule

After JORVYNOY has submitted a refund, your financial institution may require additional processing time before the funds appear in your account.

JORVYNOY does not control the internal refund-posting schedules of banks, card issuers, or independent payment providers.

12. Fraud Prevention and Order Security Review

To help reduce unauthorized payments and improve transaction security, JORVYNOY may conduct additional reviews of certain orders before fulfillment.

An order may be selected for further review when circumstances include:

• An unusually high transaction value

• Purchasing activity that differs from typical order patterns

• Multiple payment attempts

• Payment information requiring further verification

• Automated security alerts

• Other transaction activity that appears inconsistent or unusual

In certain cases, additional information may be requested before an order can continue to fulfillment.

These verification procedures are intended to help protect customers, payment systems, and legitimate transactions.

13. Payment Data and Privacy

JORVYNOY handles payment-related information in accordance with applicable privacy and data-protection requirements.

Processing a transaction may involve independent third-party organizations, including:

• Payment processors

• Banks

• Credit and debit card networks

• Financial institutions

• Digital wallet providers

• Other payment service companies

These third parties may process transaction information in accordance with their own privacy policies, security practices, and legal obligations.

For your protection, please do not send sensitive payment credentials to JORVYNOY through email.

Sensitive information that should not be sent by email includes:

• Complete credit or debit card numbers

• CVV or card security codes

• Online banking passwords

• Financial account authentication credentials

• Other confidential payment-security information

14. Questions About Payments or Orders

If you have questions regarding an order, billing issue, payment transaction, sculptural table lamp, decorative lamp, ambient lighting product, or another JORVYNOY item, please contact our customer support team.

Brand: JORVYNOY

Website: jorvynoy.com

Legal Entity: Chongqing Yunxingte Information Technology Co., Ltd.

Registered Address:
Unit 11-6, Building 1, No. 333 Jingwei Avenue, Daping Subdistrict, Yuzhong District, Chongqing

Customer Support Email: service@jorvynoy.com

jorvynoy.com is operated by Chongqing Yunxingte Information Technology Co., Ltd.

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