Returns, Exchanges & Refunds

JORVYNOY offers decorative table lamps in a variety of sculptural shapes, finishes, and lighting styles. We want you to understand the options available if a purchase does not meet your expectations or an order arrives with a problem.

The following terms explain how we handle return requests, exchanges, refunds, delivery-related damage, incorrect or incomplete orders, and cancellations.

01 — Starting a Return

Request window: 30 days after confirmed delivery

You may submit an eligible return request within 30 days of the date your order is confirmed as delivered.

To begin, email service@jorvynoy.com before sending anything back. Our support team will assess your request, determine the applicable return eligibility, and provide instructions together with an authorized return address.

Please obtain approval before shipping your return. Parcels returned without authorization or delivered to an address that our team has not designated may experience delays, be rejected, or be unable to be processed.

We may ask for your order number, order confirmation, or another form of purchase verification.

02 — Returning an Item Because of Personal Preference

Unless an item is damaged, defective, incorrect, or incomplete, or applicable consumer law provides otherwise, a preference-based return should generally meet the following requirements:

• The product is unused or remains in like-new condition.

• There are no visible signs of wear or customer-caused damage.

• Surfaces are free from stains, scratches, cracks, chips, or deformation caused after delivery.

• The product has not been altered, modified, or repaired without authorization.

• All parts originally supplied with the product are included.

• Supplied accessories and decorative components are returned.

• Instructions, care information, and product inserts are included where applicable.

• Original protective packaging is used whenever reasonably possible.

Table lamps may include delicate shades, decorative shapes, lighting components, surface finishes, and detachable parts. Please handle and package these components carefully.

Returned merchandise may need to be inspected before a refund is approved.

If the Packaging Has Been Opened

Opening the packaging does not, by itself, make a product ineligible for return.

Where the law allows, we may inspect products that have been unpacked, assembled, handled, tested, or used before being returned for personal-preference reasons.

Items should not show evidence of:

• Excessive use or visible wear

• Misuse or operation contrary to the supplied instructions

• Customer-caused breakage, scratching, or deformation

• Damage resulting from unsuitable cleaning methods or exposure to moisture

• Unauthorized repairs or changes to electrical components

• Other unauthorized modifications

• Missing parts or accessories

• Improper storage

• Damage sustained after delivery

Eligibility may depend on the extent of handling or use and the condition in which the item is returned. Any product-specific restriction remains subject to applicable law and the information disclosed before purchase.

Where permitted by law, a refund may be reduced to reflect a measurable loss in value resulting from handling beyond what was reasonably necessary to inspect the product.

Items That May Have Return Restrictions

Certain products may be excluded from preference-based returns where applicable law permits. These may include:

• Personalized or custom-made products

• Gift cards

• Items clearly identified as final sale

• Products or accessories subject to specific return restrictions disclosed before purchase

• Items damaged through misuse or improper handling

• Products modified or repaired without authorization

• Items missing essential parts because of customer handling

• Other products expressly identified as non-returnable before purchase

Relevant product-specific exclusions will be indicated on the product page or communicated during the return review before approval. Any restriction requiring disclosure before purchase will apply only where that disclosure was made.

These exclusions do not remove any statutory consumer rights that cannot legally be excluded.

03 — Problems With a Delivered Order

Please check your JORVYNOY order as soon as reasonably possible after it arrives.

Depending on the lamp purchased, pay particular attention to:

• Lamp bases and supporting structures

• Glass, acrylic, or other lampshades, where supplied

• Sculptural frames and curved supports

• Decorative rings, floral details, and attached ornaments

• Light sources or integrated lighting components

• Switches, touch controls, and dimming controls, where included

• Power cables, plugs, adapters, and connectors

• Detachable parts and assembly fittings

• Other accessories included with your order

Contact us promptly if the product arrives broken, cracked, chipped, damaged, defective, incorrect, or incomplete. Please also report missing accessories, missing decorative components, or a product variation that differs significantly from what you ordered.

Information That Helps Us Review the Issue

Our team may request:

• Your order number

• The product name

• Clear photographs of the item

• Photographs of the internal protective packaging

• Photographs of the outer shipping parcel

• A photograph of the shipping label

• A short video if it helps show the reported problem

Photographs or videos can be especially helpful when reviewing loose fittings, detached decorative details, damaged shades, cracked bases, deformed frames, missing components, or issues involving lighting and controls.

Do not power on a visibly damaged lamp or recreate a potentially unsafe fault to obtain evidence.

After reviewing the information, we will explain the appropriate resolution based on the circumstances, this policy, and applicable consumer law.

04 — Product Checks Before a Return

For certain concerns, our support team may suggest reasonable checks before arranging a return.

Depending on the product and the reported issue, these may involve:

• Reviewing the operating, assembly, or care instructions

• Confirming that detachable components have been fitted correctly

• Checking the position of an adjustable shade or decorative component

• Confirming the selected model, dimensions, or product variation

• Checking whether removable packaging is affecting the position of a component

• Checking an accessible external power connection, provided the product shows no signs of damage

Any check should follow the product instructions. You are not expected to open electrical housings, alter wiring, or carry out repairs.

If a lamp appears cracked, structurally unstable, electrically damaged, or otherwise unsuitable for normal use, we may request photographs or further details. You are not required to continue using an item that appears damaged or unsafe.

05 — Shipping Charges and Return Destinations

Return Shipping for Preference-Based Requests

Where allowed by applicable law, customers generally pay the return shipping costs when the reason is personal preference.

Examples include:

• Changing your mind

• Selecting dimensions unsuitable for your space

• Choosing an unwanted color or finish

• Selecting the wrong style or design

• No longer needing the product

• Finding that the lamp does not suit your decor or lighting preferences

• Other circumstances unrelated to an error by JORVYNOY

If we confirm that an item was damaged in transit, defective, supplied incorrectly, incomplete, or otherwise qualifies for seller-paid return shipping under applicable law, our team will provide the appropriate arrangements and instructions.

Please contact us before purchasing unusually expensive return services or independently sending a product back.

Original Delivery Fees

For preference-based returns, the original shipping charge is generally non-refundable unless:

• JORVYNOY agrees to reimburse it

• The return is necessary because of an error by JORVYNOY

• The item arrived damaged or defective

• An incorrect product was supplied

• Applicable law requires reimbursement

Where to Send Your Return

Return destinations may differ according to the product, fulfillment location, customer destination, warehouse arrangements, logistics requirements, and reason for return.

Our registered company address is not an automatic return address. Do not send merchandise there unless our support team specifically instructs you to do so.

Once your return request is approved, we will provide the authorized destination and the relevant shipping instructions.

06 — Preparing Your Return Parcel

Please pack JORVYNOY products securely to help protect them during transportation.

Where reasonably possible, include everything that originally accompanied the item, including:

• The main lamp

• The lampshade and base, if supplied as separate components

• Decorative details and detachable ornaments

• Supplied bulbs or removable lighting components, where applicable

• Power cables, adapters, and included controls

• Assembly fittings, connectors, and other supplied accessories

• Product inserts, operating instructions, and care information

• Protective materials and original product packaging

• Any other components included in the original order

Fragile shades, sculptural frames, decorative finishes, and electrical components should be protected against:

• Impact and breakage

• Crushing

• Excessive movement inside the parcel

• Moisture

• Staining

• Scratches and friction

• Bending or deformation

• Pressure on cables, connectors, or delicate attachments

For preference-based returns, the customer is responsible for packaging the product appropriately before dispatch.

Incomplete Returns

Where applicable law permits, a refund may be reduced when a returned product is missing items originally supplied with it.

Missing items may include decorative components, detachable accessories, shades, fittings, supplied lighting components, cables, adapters, controls, instructions, care information, product inserts, protective packaging, or other included parts.

Any adjustment will depend on the individual circumstances and applicable legal requirements.

07 — Inspection and Refund Decisions

When your parcel reaches the authorized return location, the product may be inspected to verify:

• That it is the correct item

• Whether the return meets the eligibility requirements

• Its overall condition

• The reason for return

• Whether accessories and supplied components are present

• The condition of the base, frame, and supporting structure

• The condition of the shade and decorative elements

• The condition of surface finishes and fittings

• The condition of supplied cables, controls, and lighting components, where applicable

Authorization to send an item back is separate from approval of a refund. A final refund decision may be made after the returned product has been received and assessed.

Adjustments for Loss of Value

Where legally permitted, a reasonable deduction may apply if the returned product has lost value because of:

• Missing accessories or components

• Excessive use

• Visible wear

• Customer-caused cracks, chips, scratches, or other damage

• Customer-caused stains

• Unsuitable cleaning methods

• Improper handling or operation

• Unauthorized repairs

• Unauthorized modifications

• Damage occurring after delivery

We consider any adjustment individually, taking account of the product’s condition, the circumstances of the return, and applicable law.

08 — How Refunds Are Issued

Once a return has passed inspection and the refund is approved, payment will generally be refunded to the original payment method.

After JORVYNOY submits the refund, your bank, card issuer, payment processor, payment provider, or another financial institution may require additional time to complete the transaction.

The time needed for a refund to appear varies between providers and is outside JORVYNOY’s direct control.

09 — Requesting an Exchange

Exchanges depend on available inventory.

JORVYNOY lamps may be offered in different colors, finishes, dimensions, textures, shapes, designs, lighting options, and other variations. Availability can change, so the exact replacement you request may not always be in stock.

If a direct exchange is unavailable, you may need to follow this process:

1. Submit a return request for the eligible item.

2. Complete the approved return procedure.

3. Place a separate order for your preferred design, finish, size, or variation.

Please speak with our support team before returning a product for exchange.

10 — Cancelling a Purchase

If you want to cancel an order, email service@jorvynoy.com as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before fulfillment begins. However, cancellation may no longer be possible once the order has entered processing, picking, packing, protective packaging, fulfillment, shipment preparation, or dispatch.

If the order has already shipped, you may need to receive it first and then follow the applicable return procedure.

Refunds After a Successful Cancellation

When an order is successfully cancelled after payment has been processed, the applicable amount will generally be refunded to the original payment method or another method permitted by the relevant payment provider.

Your financial institution may require additional processing time before the amount appears in your account.

11 — Refused or Uncollected Parcels

Refusing delivery does not automatically entitle an order to a full refund.

If a parcel is refused, remains unclaimed, or is returned to the sender, please contact JORVYNOY. We will review the delivery status, carrier charges, parcel condition, product condition, return eligibility, and other relevant circumstances.

Where permitted by law, reasonable shipping or return costs may be deducted from a preference-based refund if those expenses resulted from refusing or failing to accept an otherwise valid delivery.

12 — Sending a Return Internationally

International returns may involve return postage, customs procedures, carrier requirements, supporting documentation, and longer transit times.

Table lamps, delicate shades, sculptural components, and decorative details require careful protective packaging for international transportation.

Please contact JORVYNOY before arranging an international return.

Except where liability cannot legally be excluded, JORVYNOY is not responsible for unnecessary customs charges, additional shipping fees, or other expenses caused by returning an item without following the instructions supplied by our support team.

13 — Your Statutory Consumer Rights

This policy supplements applicable consumer protection laws and does not replace them.

Depending on your country, state, province, or region, you may have additional rights concerning defective or non-conforming goods, damaged products, repairs, replacements, returns, refunds, cancellations, or withdrawal from a purchase.

Nothing in this policy waives, removes, or restricts consumer rights that cannot lawfully be excluded.

If mandatory consumer law gives you greater protection than the terms stated here, those statutory rights continue to apply.

14 — Get in Touch

For assistance with returns, exchanges, refunds, cancellations, damaged lamps, defective lighting components, incorrect products, or incomplete orders, please contact our support team.

Brand: JORVYNOY
Website: jorvynoy.com
Customer Support: service@jorvynoy.com

Legal Entity: Chongqing Yunxingte Information Technology Co., Ltd.

Registered Address:
Unit 11-6, Building 1, No. 333 Jingwei Avenue, Daping Subdistrict, Yuzhong District, Chongqing

For order-related questions, include your order number and the email address used at checkout.

If your request concerns a damaged shade, cracked base, bent frame, detached decorative element, defective control, or another product issue, please also include clear photographs of the item and its packaging.

For your security, never email complete credit card numbers, CVV codes, banking passwords, or other sensitive account credentials.

jorvynoy.com is operated by Chongqing Yunxingte Information Technology Co., Ltd.