Shipping & Delivery

This policy outlines how JORVYNOY processes, packages, dispatches, and tracks purchases made through our online store.

Our collection focuses on decorative table lamps in a variety of shapes and styles, including sculptural designs, nature-inspired forms, and ambient lighting pieces. We aim to keep you informed throughout the journey from order confirmation to delivery.

01 / Preparing Your Order

Standard processing time: 1–3 business days after payment confirmation.

Most orders are prepared within this timeframe. Saturdays, Sundays, and public holidays are not included in the calculation of business days.

Preparation may take additional time during seasonal shopping peaks, promotional campaigns, major sales, public holidays, or periods of unusually high demand.

Once an order reaches fulfillment, packaging, or an advanced stage of processing, changes and cancellations may no longer be possible.

After preparation is complete and the parcel has been handed over for shipment, we will normally send a shipping confirmation email when tracking details become available.

02 / Delivery Estimates

Estimated transit time: 7–20 business days after dispatch.

This delivery estimate does not include the separate 1–3 business day processing period.

The time required for delivery can vary according to:

• The destination country or region

• Carrier availability and capacity

• Customs clearance procedures

• Local delivery conditions

• Public holidays and seasonal shipment volumes

• Severe weather

• Carrier backlogs

• Unexpected transport disruptions

• Other circumstances beyond reasonable control

The stated delivery window is an estimate rather than a guaranteed arrival date.

03 / Shipping Fees at Checkout

Shipping charges for orders placed at jorvynoy.com are calculated during checkout.

The amount may vary based on the delivery destination, selected shipping service, parcel weight and dimensions, quantity ordered, type of lamp or lighting accessory purchased, and available logistics services.

Our logistics systems and participating delivery providers may calculate rates using the details of your order.

Before you complete your purchase, you will be able to review the applicable shipping charges and any taxes collected at checkout.

04 / Protective Packaging

JORVYNOY takes reasonable care when preparing products for shipment.

Table lamps may contain delicate shades, sculptural frames, decorative attachments, finished surfaces, and electrical components. Because these parts can be affected by pressure, moisture, friction, impact, or improper handling in transit, packaging arrangements may differ between products.

Preparation may involve:

• Protective wrapping around the product

• Internal cushioning or other protective materials

• Individual product bags or boxes

• Additional layers around delicate components

• Secure sealing of the shipping parcel

• Product-condition checks before dispatch

These measures are intended to reduce the likelihood of crushing, scratching, staining, deformation, breakage, and other transportation-related damage.

When your order arrives, examine both the outer parcel and its contents for visible damage or unusual signs of handling. If the packaging appears damaged, photograph it before opening whenever reasonably possible and keep it until the matter has been resolved.

05 / Following Your Shipment

When shipment tracking is available, the details will normally appear in your shipping confirmation email.

You can use those details with the carrier’s supported tracking service to follow the parcel’s progress.

Tracking information may not update immediately after dispatch. The first recorded scan can take time to appear, depending on the carrier, destination, and logistics network.

A temporary interval between scans does not necessarily indicate that the parcel has stopped moving.

06 / When Delivery Takes Longer

We work with logistics providers that aim to deliver within the estimated timeframe. Nevertheless, transportation delays may occur.

Possible reasons include:

• Interruptions to carrier services

• Customs inspections or clearance delays

• Extreme weather

• Holiday-related service changes

• Local strikes

• Restrictions affecting certain delivery areas

• Difficulty locating an address

• Road closures or traffic disruptions

• Incorrect shipping details

• Other events beyond reasonable control

If your order is significantly overdue beyond the estimated 7–20 business day transit period, please contact our customer support team.

Where appropriate, we may examine the available tracking information and contact the relevant logistics provider about the shipment.

07 / Providing an Accurate Delivery Address

Customers are responsible for checking the shipping information entered at checkout.

Before placing your order, confirm that the following details are complete and accurate:

• Recipient’s full name

• Contact telephone number

• Street address

• Apartment, unit, or suite number

• City

• State, province, or region

• Postal or ZIP code

• Country

Incorrect, incomplete, or outdated information may cause delays, unsuccessful delivery, return to sender, parcel loss, or additional shipping expenses.

If a parcel comes back because the address supplied was incorrect or incomplete, an additional shipping payment may be required before we can resend it.

Subject to applicable law, the remedies available from JORVYNOY may be limited when delivery problems result from inaccurate information supplied by the customer.

08 / International Shipping and Import Requirements

Orders crossing international borders may be subject to requirements and charges imposed by customs or tax authorities in the destination country.

These may include:

• Import duties

• Import taxes

• Customs clearance charges

• Tariffs

• Local government fees

• Other import-related expenses

Unless checkout information states otherwise or applicable law requires a different arrangement, customers are generally responsible for destination-specific duties, taxes, and import charges.

If you are uncertain whether these charges apply, consider consulting your local customs authority before ordering.

Customs inspections and clearance can also extend delivery times. JORVYNOY does not directly control these procedures.

09 / Inspecting a Delivered Order

Please inspect your parcel and products shortly after arrival.

Items to check include:

• Visible damage to the shipping carton

• Broken, opened, or disturbed parcel seals

• Missing products

• Cracked, chipped, or broken shades and bases

• Loose, bent, or damaged frames and fittings

• Missing or detached decorative components

• Visible damage to supplied cables or accessories

• Incorrect products or variations

• Other visible signs of product damage

Photograph any obvious parcel damage whenever reasonably possible. Where the carrier offers the option, you may record the damage when accepting delivery or, where appropriate, refuse a severely damaged parcel.

If a problem becomes apparent after unpacking, contact us as soon as reasonably possible. We recommend reporting delivery-related issues within 48 hours where possible so that they can be reviewed promptly.

Keep the product, packaging, shipping label, and any damaged parts while the issue is being assessed.

10 / Damaged, Defective, Incorrect, or Incomplete Items

If your JORVYNOY table lamp or included accessory arrives damaged, defective, incorrect, or incomplete, please notify our support team as soon as reasonably possible.

Contacting us within 48 hours of delivery, where possible, helps us begin reviewing the issue promptly.

Depending on the circumstances and applicable store policy, an eligible resolution may include a replacement, an approved refund, or another appropriate solution.

Information we may request

To assist with the review, please be prepared to provide photographs of:

• The outer shipping parcel

• The shipping label

• The damaged or incorrect item

• Internal packaging and protective materials

• The product alongside its packaging

A short video may also help demonstrate issues involving loose fittings, detached decorative elements, damaged joints, misaligned components, lighting controls, or other construction or functional concerns. Do not operate a visibly damaged electrical product to record a video.

Please retain the affected item, its packaging and labels, and all damaged components until our support team confirms they are no longer needed.

Insufficient supporting information may make it more difficult to verify the reported issue or pursue a claim with the delivery provider.

11 / Missing Parcels and Delivery Investigations

If tracking suggests that a shipment may have been lost in transit, we may coordinate with the relevant carrier to begin an investigation.

Where an investigation is necessary, an applicable replacement or refund may depend on the circumstances and the findings of the carrier’s review.

If tracking says “Delivered” but you cannot find the parcel

First, check possible delivery locations and ask whether someone has accepted or moved the package.

Places and people to check include:

• Your property and its immediate surroundings

• Front doors, entrances, porches, and gates

• Mailboxes, mailrooms, and parcel collection areas

• Secure delivery locations

• Household members

• Nearby neighbors

• Building reception or management

• Concierge desks and leasing offices

• The local delivery facility, where appropriate

You may also contact the carrier directly. It may have additional information about the delivery scan or the location where the parcel was left.

If the package remains missing after these checks, contact our support team with your order number and tracking information.

12 / Orders Arriving in Multiple Shipments

An order containing several JORVYNOY products may occasionally be sent in separate parcels.

This can happen when items are prepared at different fulfillment locations or when dividing the order supports more efficient delivery.

As a result, you may receive multiple tracking numbers, separate carrier notifications, and parcels arriving on different dates.

We will not charge an additional shipping fee solely because we split your order into multiple shipments.

Tracking details will be supplied for each parcel where available.

If you receive only part of your order, review all available tracking numbers and allow reasonable time for the remaining shipments to arrive.

If every listed shipment is marked as delivered but a product is still missing, please contact customer support.

13 / Shipping and Order Support

Our team can assist with questions about order preparation, shipment tracking, delivery, returns, decorative table lamps, and other JORVYNOY products.

Brand: JORVYNOY
Official Website: jorvynoy.com
Customer Support Email: service@jorvynoy.com

Legal Entity:
Chongqing Yunxingte Information Technology Co., Ltd.

Registered Address:
Unit 11-6, Building 1, No. 333 Jingwei Avenue, Daping Subdistrict, Yuzhong District, Chongqing

jorvynoy.com is owned and operated by Chongqing Yunxingte Information Technology Co., Ltd.

Chongqing Yunxingte Information Technology Co., Ltd. is responsible for managing the JORVYNOY online store, providing customer support, coordinating orders, and carrying out related e-commerce activities.

Whether you are awaiting a sculptural statement lamp, a botanical design, a celestial-inspired piece, or another decorative table lamp, we aim to make the ordering and delivery experience clear and straightforward.

For assistance, email service@jorvynoy.com.

Thank you for choosing JORVYNOY.